Welcome to LumiWear’s joyful fashion universe! We’ve compiled answers to your most common questions about our glittery sneakers, cozy slippers, stylish dresses, and effortless global delivery. Can’t find what you need? Our style-loving team at [email protected] shines bright to help!

About LumiWear

What makes LumiWear special?
We’re your passport to joyful fashion with a sparkle! Specializing in statement pieces like glitter sneakers, cowboy boots, and summer-ready swimwear, we blend playful designs with effortless global delivery. Whether you’re shopping for babies, accessorizing with our Granola + Barley jewelry, or upgrading your shoe game, we make fashion fun and accessible worldwide.

Product Questions

Do you offer plus sizes or extended sizing?
Currently, we focus on standard sizing across our collections, but our dresses and bottoms often feature stretch fabrics for comfortable wear. Check individual product descriptions for specific measurements.
Are your face masks reusable?
Absolutely! Our cloth face masks are designed for multiple wears with fashionable prints that match our clothing lines. They’re machine washable for easy care.
How should I care for my fur slippers?
Our cozy fur slippers love gentle spot cleaning with a damp cloth. Avoid full immersion in water to maintain their plush texture. For best results, store them in a dry place when not warming your feet!

Ordering & Account

Can I modify my order after placing it?
We process orders lightning-fast (within 1-2 business days)! If you need changes, email [email protected] immediately with your order number. We’ll do our best to catch it before shipment.
Do you offer gift wrapping?
While we don’t offer traditional gift wrapping, our gift cards deliver instantly via email with customizable messages – perfect for last-minute surprises! All items arrive in our signature LumiWear packaging ready for gifting.

Shipping & Delivery

What’s the difference between Standard and Free Shipping?
Standard Shipping ($12.95): Faster delivery via DHL/FedEx (10-15 business days after processing), with detailed tracking. Perfect for when you need those heels for a special event!

Free Shipping (orders over $50): Uses EMS with delivery in 15-25 business days after processing. Ideal for stocking up on babies & kids items or building a complete swimwear collection!
Why doesn’t my tracking number show updates?
Carrier systems typically take 24-48 hours to display updates after shipment. During peak seasons, slight delays may occur. If no updates appear after 3 business days, contact us with your order number for assistance.
Do you ship to my country?
We ship globally except some Asian and remote areas. During checkout, simply enter your address to confirm availability. Note that customs fees may apply depending on your country’s regulations.

Returns & Exchanges

What’s your return policy?
We accept returns within 15 days of delivery for items that don’t spark joy as promised. Items must be unworn, with tags attached, and in original packaging. Final sale items (like gift cards) cannot be returned.
How long do refunds take?
Once we receive your return, processing takes 3-5 business days. Your bank may require additional time to post the credit. You’ll receive email confirmation when we process your refund.

Payments

What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal for secure checkout. All transactions are encrypted for your protection.
Why was my payment declined?
Common reasons include: insufficient funds, incorrect CVV code, or your bank’s fraud prevention measures. Try again or use an alternative payment method. For persistent issues, contact your card issuer.

Still have questions? Our customer care stars are ready to assist! Email [email protected] or write to us at:
Reel Avenue, Albuquerque, US 87111
We typically respond within 24 hours (except weekends and holidays).