At LumiWear Store, we want every sparkly purchase to bring you joy! If your fashion treasure doesn’t fit perfectly or match your expectations, our hassle-free returns process shines as bright as our signature glitter sneakers.

🛍️ Who We Sparkle For

Our policy is designed for our fabulous global customers who adore:

  • Trend-conscious women who love statement pieces like our glitter sneakers and cowboy boots
  • Busy moms shopping our Babies & Kids collection
  • Fashion-forward individuals who appreciate unique accessories from our Granola + Barley Jewelry line
  • Practical shoppers who value both style and comfort in our fur slippers and flats

🌟 Non-Returnable Sparkles

To keep our community safe and fabulous:

  • Cloth Face Masks (for hygiene reasons)
  • Gift Cards (but they never go out of style!)
  • Jewelry from Granola + Barley (due to custom nature)
  • Any item marked “Final Sale” (these are extra special finds!)

⏳ Timeframe to Sparkle Change

You have 15 days from delivery date to request a return for eligible items. All returned items must be:

  • Unworn and unwashed
  • In original packaging with tags attached
  • Accompanied by your order confirmation

🔮 The Magic Return Process

  1. Initiate Your Request: Email us at [email protected] within 15 days of delivery with:
    • Your order number
    • Item(s) you wish to return
    • Reason for return
    • Whether you prefer refund or exchange
  2. Receive Approval: Our customer care stars will respond within 24-48 hours with return instructions
  3. Ship It Back: Send the item(s) to our sparkle headquarters at:
    LumiWear Store Returns
    2028 Reel Avenue
    Albuquerque, US 87111
  4. Get Your Sparkle Back: Once received and inspected, we’ll process your refund or exchange

📝 Sparkle Return Request Template

Copy and paste this into your email to [email protected]

Subject: Return Request for Order #[Your Order Number]
Dear LumiWear Sparkle Team,

I’d like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) for return: [Product Name(s) and SKU if available] Reason for return: [Fit Issue/Changed Mind/Product Defect/etc.] Preferred resolution: [Refund to original payment method/Exchange for [specific product]/Store credit]
Please let me know next steps. I’ve reviewed the return policy and confirm the item(s) meet all requirements.

Sparkly regards,
[Your Full Name] [Your Email Address] [Optional: Phone Number for faster contact]

💰 Refund Rainbow

Once we receive your return:

  • Timing: Refunds process within 3-5 business days after we receive your return
  • Method: Funds will return to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
  • International Returns: Refunds exclude any customs/duties fees

✨ Exchange Enchantment

Want a different size or color? Exchanges are free of charge! Simply:

  1. Follow the standard return process above
  2. Specify your desired exchange item in your request
  3. We’ll ship your new item once we receive the return

Note: If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.

🚚 Return Shipping Sparkles

Customers are responsible for return shipping costs unless the return is due to:

  • Our error (wrong item shipped)
  • Defective product

We recommend using a trackable shipping service – we can’t be responsible for lost return packages!

❓ Sparkle Questions?

Our customer care team shines bright to help! Contact us at [email protected] with any return-related questions.

Remember, at LumiWear Store, your satisfaction sparkles as brightly as our glitter sneakers! ✨

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