At LumiWear Store, we want your shopping experience to shine as brightly as our signature glitter sneakers! Below you’ll find all the sparkling details about our shipping and returns process.

🚀 Shipping That Shines

We offer two fabulous shipping options to get your fashion treasures to you:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Order processing: 1-2 business days
  • Available worldwide (excluding some Asian and remote regions)

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping
  • Order processing: 1-2 business days

Note: Delivery times are estimates and may vary depending on your location and customs processing.

✨ Our Glittering Returns & Exchanges

We want every LumiWear purchase to bring you joy! If your fashion treasure doesn’t fit perfectly or match your expectations, our hassle-free returns process shines bright.

🌟 Who We Sparkle For

Our policy is designed for our fabulous global customers who adore:

  • Trend-conscious women who love statement pieces like our glitter sneakers and cowboy boots
  • Busy moms shopping our Babies & Kids collection
  • Fashion-forward individuals who appreciate unique accessories
  • Practical shoppers who value both style and comfort

🚫 Non-Returnable Sparkles

To keep our community safe and fabulous, these items cannot be returned:

  • Cloth Face Masks (for hygiene reasons)
  • Gift Cards (but they never go out of style!)
  • Granola + Barley Jewelry (due to custom nature)
  • Any item marked “Final Sale” (these are extra special finds!)

⏳ Timeframe to Sparkle Change

  • You have 15 days from delivery date to request a return for eligible items
  • All returned items must be:
    • Unworn and unwashed
    • In original packaging with tags attached
    • Accompanied by your order confirmation

🔮 The Magic Return Process

1. Initiate Your Request

Email us at [email protected] within 15 days of delivery with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer refund or exchange

2. Receive Approval

Our customer care stars will respond within 24-48 hours with return instructions.

3. Ship It Back

Send the item(s) to our sparkle headquarters at:

LumiWear Store Returns
2028 Reel Avenue
Albuquerque, US 87111

4. Get Your Sparkle Back

Once received and inspected, we’ll process your refund or exchange.

📝 Sparkle Return Request Template

Copy and paste this into your email to [email protected]:

Subject: Return Request for Order #[Your Order Number]

Dear LumiWear Sparkle Team,

I’d like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) for return: [Product Name(s) and SKU if available]

Reason for return: [Fit Issue/Changed Mind/Product Defect/etc.]

Preferred resolution: [Refund to original payment method/Exchange for [specific product]/Store credit]

Please let me know next steps. I’ve reviewed the return policy and confirm the item(s) meet all requirements.

Sparkly regards,
[Your Full Name] [Your Email Address] [Optional: Phone Number for faster contact]

💰 Refund Rainbow

  • Timing: Refunds process within 3-5 business days after we receive your return
  • Method: Funds will return to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
  • International Returns: Refunds exclude any customs/duties fees

✨ Exchange Enchantment

Want a different size or color? Exchanges are free of charge! Simply:

  1. Follow the standard return process above
  2. Specify your desired exchange item in your request
  3. We’ll ship your new item once we receive the return

Note: If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.

🚚 Return Shipping Sparkles

  • Customers are responsible for return shipping costs unless the return is due to:
    • Our error (wrong item shipped)
    • Defective product
  • We recommend using a trackable shipping service – we can’t be responsible for lost return packages!

❓ Sparkle Questions?

Our customer care team shines bright to help! Contact us at [email protected] with any shipping or return-related questions.

Remember, at LumiWear Store, your satisfaction sparkles as brightly as our glitter sneakers! ✨

LumiWear Store. All rights reserved.